Frequently Asked Questions
Everything you need to know about ordering, payment, delivery and support. Tap any question to see the answer.
How do I place an order?
Browse the shop or a product category, choose the strength and quantity you need, add it to your cart and complete checkout. You will receive an order confirmation with your order number straight away.
Which payment methods can I use?
All payment options available to you are shown on the checkout page, including secure cryptocurrency payment. Every transaction is processed over an encrypted connection.
How long will my delivery take?
Orders are picked and dispatched as quickly as possible once payment clears. The delivery options and estimated times that apply to your address are confirmed at checkout, and your tracking number is emailed to you as soon as the parcel ships.
Is my parcel packed discreetly?
Yes. Every order is sealed in plain, unbranded packaging with no indication of the contents on the outside, and only the shipping label is visible.
Can I track my order?
Every shipment travels with a tracking number, which we email you once the parcel is collected. You can see examples of real tracked deliveries on our Proof Of Delivery page.
How do I know the products are genuine?
We source only from suppliers we have vetted, and every item is checked against its packaging, batch details and expiry date before it leaves us. Our blog explains the full quality process in detail.
What if my order arrives damaged, late or incorrect?
Contact us with your order number and we will put it right. Full details of what can be returned or refunded are set out in our Refund and Returns Policy.
Is my personal information kept private?
Your details are used only to process and deliver your order. We never sell your data, and our Privacy Policy sets out exactly what we store and for how long.
How do I reach your support team?
Send us a message from the Contact Us page with your order number and question, and our team will come back to you as soon as possible.
Still have a question?
Our support team answers order, payment and delivery questions every day.
